Frequently Asked Questions (FAQ)
🪑 General Questions
Q: What products does Avenza Furniture offer?
A: We specialize in high-quality flooring (carpets, rugs, vinyl), elegant curtains, and stylish furniture for homes and offices across the UAE.
Q: Where are you located?
A: We operate from Rolla-Sharjah with delivery across the UAE.
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🧵 Curtains
Q: Do you offer custom curtain sizes?
A: Yes! We provide custom-made curtains to fit your window measurements perfectly.
Q: What types of curtain fabrics do you offer?
A: We offer a wide range of fabrics including blackout, sheer, linen, velvet, and more.
Q: Do you provide installation services for curtains?
A: Yes, installation services are available across the UAE. Just select the option at checkout or let us know after placing your order.
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🧶 Flooring (Carpets & Rugs)
Q: What kinds of carpets do you sell?
A: We offer a range of Turkish carpets, prayer rugs, office carpets, wall-to-wall flooring, and more.
Q: Can I get wall-to-wall carpet installation?
A: Yes, we offer measurement and installation services for homes, offices, and mosques. Contact us for a free consultation.
Q: Are your carpets available in different sizes?
A: Yes, we offer multiple standard sizes and can arrange custom sizes on request.
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🛋️ Furniture
Q: What type of furniture do you sell?
A: We offer sofas, beds, dining tables, kids’ furniture, cupboards, and more – all handpicked for quality and design.
Q: Is your furniture ready-made or made-to-order?
A: We offer both. Some items are ready for fast delivery, while others are made-to-order with customization options.
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🚚 Orders & Delivery
Q: How can I place an order?
A: You can order directly through our website or by messaging us on WhatsApp or social media.
Q: Do you deliver across the UAE?
A: Yes! We deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, and others.
Q: How long does delivery take?
A: Ready-made items are usually delivered within the same day. Custom orders may take 1 - 2 days.
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💳 Payments & Returns
Q: What payment methods do you accept?
A: We accept Cash on Delivery, bank transfer, and card payments (online or in-person for installation orders).
Q: Can I return or exchange an item?
A: Yes, we allow returns within 3 days of delivery for eligible items. Custom-made items are non-returnable unless damaged.
Q: What if the product is damaged or incorrect?
A: Please contact us immediately with photos and we’ll arrange a replacement or refund.
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📞 Need Help?
Still have questions?
Reach out to us anytime via WhatsApp, phone, or email. We’re always happy to help!